PRIVACY

Your information stays tied to your request.

The form collects the contact and qualification information you choose to provide. It is used to respond and assess service scope. Accepted requests are retained in BorneCare’s operational record and sent as plain text to info@bornecare.ca through the authenticated mail provider. No automatic confirmation email is sent to the visitor.

Phone and text messages

Text messages sent to the BorneCare business number are processed by Twilio and forwarded to the responsible person so BorneCare can respond. The application retains the identifiers and delivery state needed to prevent duplicates, but does not store the text content in its database.

If you leave a voicemail, the call is recorded by Twilio. The original recording and call details are delivered only to info@bornecare.ca; automated transcription may be added when available, but it is not required to deliver the message. The greeting tells you about recording before it starts. Audio is retained in secure Twilio access for no more than thirty days and then deleted. You may request deletion by contacting BorneCare.

Site measurement

Allowed measurement events are limited to page views, phone-link use, calls to action and checklist use. Form contents and phone numbers are never sent to analytics. A form submission is counted only after the request is actually accepted. Google Analytics loads only after consent and only when an independent BorneCare identifier is configured.

Retention

Aggregated measurement events are retained only as long as needed to evaluate this commercial experiment. Voicemail follows the thirty-day retention period above; administrative email and requests are deleted when no longer needed for follow-up.